Shipping policy

Overview

Thank you for shopping with us. As our products are manufactured and sourced through trusted partners in China, most items are sold on a pre-order basis unless otherwise stated.

By placing an order, you acknowledge and agree to the shipping timelines outlined below.

Processing & Pre-Order Timeline

All pre-order items require production and/or fulfillment before shipment.

Estimated timeline:

  • Order processing: 1–5 business days
  • Manufacturing and fulfillment: 7–21 business days
  • Shipping to destination: 5–15 business days

Total estimated delivery time: 2–5 weeks from the date of purchase.

Please note that delivery times are estimates and may vary depending on production schedules, customs clearance, peak seasons, public holidays, or courier delays.

Shipping Destinations

We currently ship to:

  • Singapore
  • Selected international destinations (where available)

Shipping availability and rates will be displayed at checkout.

Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

Any promotional free-shipping offers will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several business days to appear after the shipping notification is sent.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other government fees may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs inspections or clearance procedures.

Combined Orders

If your order contains multiple items, products may be shipped separately depending on manufacturing schedules and warehouse availability.

You may receive multiple tracking numbers for the same order.

Delayed Shipments

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • Manufacturing delays
  • Supplier shortages
  • Customs inspections
  • Courier disruptions
  • Severe weather or unforeseen events

We appreciate your patience and will keep customers informed of significant delays whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may be unable to redirect the package. Additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery or the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Order Changes & Cancellations

Because pre-order items enter production shortly after purchase, order modifications or cancellations may not be possible once processing has begun.

Please contact us as soon as possible if you need assistance with your order.

Contact Us

For any shipping-related questions, please contact:

Email: byn4lyfe@gmail.com
Business Location: Singapore